Refund Policy

1. Refund Window

• You may request a refund within <strong>14 days</strong> of purchase.
• The refund window starts on the payment date shown on your invoice (INV-... reference).
• Requests submitted after 14 days are reviewed case-by-case and are generally not eligible.

2. When You Qualify for a Full Refund

• The API was <strong>not used</strong> during the period — no messages sent or received, no API requests logged.
• The service was unavailable for a significant portion of your billing period due to a fault on our side.
• You were charged in error (duplicate payment, wrong amount, or accidental purchase).

3. Non-Refundable Cases

• The API was used — any messages sent or received, or any API requests made under your account.
• Violations of our Terms of Service (spam, phishing, illegal content) — no refunds.
• Feature requests or upgrades you later decided you did not need.
• Setup/installation services, if purchased separately.
• Downtime caused by your own network, provider, or third-party services (e.g. your messaging account being banned).

4. Partial Refunds &amp; Annual Plans

• Annual / yearly plans may be refunded on a <strong>prorated basis</strong> within the first 30 days: unused months are refunded, the current month is deducted.
• Monthly plans are refunded in full only within the 14-day window (see section 1).
• Add-ons or one-time purchases are non-refundable once delivered.

5. Crypto Payments

Payments made in cryptocurrency are refunded as follows:

• The refund is calculated in <strong>USD equivalent at the time of the original payment</strong>.
• Refunds are sent to the <strong>same wallet address / same method</strong> used for the original payment.
• Crypto refunds may take up to <strong>14 business days</strong> due to network confirmations (BTC, DOGE, etc.).
• We are not responsible for network fees deducted during the refund transfer; the refund amount is credited net of network fees where the network requires them.

6. How to Request a Refund

Submit your request through the Contact Page with all of the following:

• The <strong>email address</strong> used for your account.
• Your <strong>invoice number</strong> (starts with <code>INV-</code>, e.g. INV-20260725-XXXXXX).
• The payment method and, for crypto, the wallet address used.
• A short explanation of the reason for the refund.

Requests missing the invoice number take longer to process.

7. Processing Time

• Card payments: <strong>5–10 business days</strong> after approval.
• Crypto payments: <strong>up to 14 business days</strong> (see section 5).
• You will be notified by email once the refund is issued, including the reference of the return transfer.

8. Chargebacks &amp; Disputes

If you open a chargeback or payment dispute with your card issuer or payment provider, the case is handled directly by that provider. Please contact us first — most issues are resolved faster by us than through a chargeback, and filing a chargeback may suspend your account while it is reviewed.

9. Questions?

Contact us via the Contact Page and we will reply within 1 business day.